City Upgrades Mobile App for Residents
Published on August 15, 2024
Today, the City of Sioux Falls launched an upgraded version of its mobile app, designed to provide a better user experience and a more simplified, engaging process. Since its initial launch in 2019, more than 88,000 issues have been reported and resolved. The most common requests include pothole repairs, snow removal, traffic signals working improperly, and mosquito concerns.
The City of Sioux Falls app that launched in 2019 is no longer active. So, existing and new users must download the upgraded app from the Google Play or Apple App Store to start submitting requests. Users can search “City of Sioux Falls” in either store to find the new app ready for download.
The new app offers an updated look on the home screen, simplified navigation, and enhanced, streamlined features. These updated features make it easier for residents to contact the City and access various services, thereby saving time and effort. The homepage provides navigation to not only submit a request but also to popular services, like applying for a job and making a payment for a Sioux Falls utility bill. The City of Sioux Falls app will offer existing functions, including the simple process of reporting an issue without an account and monitoring the progress of a reported issue if a user creates an account.
“The City of Sioux Falls app is a great tool not only for our city teams but also for our community. Users are able to identify an issue in their neighborhood, contact the City about it, and track its progress as it’s being addressed,” said Allie Hartzler, Communications and Culture Officer with the City of Sioux Falls. “Upgrading this app allows our teams to better collaborate behind the scenes while managing these requests, ideally creating an even better user experience for residents.”
The City is utilizing existing City-owned software with the new app, so transitioning to it is saving Sioux Falls more than $30,000.