When to Call 911
Call or text 911 anytime a situation feels urgent or dangerous. If you’re unsure whether to contact 911, don’t hesitate to call or text. It’s better to ask for help than to wait.
Here are some common reasons to contact 911:
- When you or someone else is being threatened.
- If a situation could lead to serious injury or death.
- Car crashes with injuries or significant damage.
- Serious medical emergencies or injuries.
- Fires that could harm people or damage property.
In Sioux Falls, Metro Communications ensures you get the help you need when you call or text 911. For more information, visit Metro Communications or schedule a group tour to learn how 911 works.
When shouldn't I call 911?
For non-urgent concerns, residents should call the non-emergency number: 605-367-7000.
Use this number for situations like:
- Reporting a lost pet.
- Reporting a crime that has already occurred, like vandalism or burglary.
When you call the non-emergency number, dispatchers will still provide assistance and connect you with the right resources. Whether you call 911 or 605-367-7000, Metro Communications will ensure your needs are addressed appropriately.
How can I tell whether my situation is an emergency?
When in doubt, call or text 911. Dispatchers are trained to assess your situation and send the right help. It’s always better to reach out if you’re unsure.
Can I text 911?
Yes, anyone in South Dakota can text 911 to report an emergency. Texting 911 is helpful for:
- People with physical disabilities or hearing impairments.
- People experiencing a medical crisis and unable to speak.
- Situations where speaking on the phone could be dangerous.
When you text 911, include your location and details about the emergency. For more details, visit the South Dakota Department of Safety’s website.
I don't speak English. Can I call 911?
Yes, translators are available within seconds to help during 911 calls. Dispatchers will quickly identify the language and connect you with the assistance you need.
More frequently asked questions
- What do I need to tell dispatchers when I call 911? Provide your location, the nature of the emergency, and any other relevant details.
- What if I call 911 accidentally? Stay on the line and let the dispatcher know it was an accident.
- What if I have a compliment or complaint about a 911 call? Contact Metro Communications directly to share feedback.
- My group or class is interested in touring Metro Communications. Can I schedule a tour? Yes! Fill out the interest form and we will contact you to schedule a group tour and learn more about how 911 operates.