Customer Self Service Account Setup

Follow these steps to set up your account in Customer Self Service. Once your account is approved, you can apply for permits, pay invoices, and track your requests online.

You Will Need

  • An email address you can check right away
  • A phone number
  • Your mailing address
  • Your company name, if you're signing up for a business

Approval can take up to 48 hours. City staff reviews each new account before it becomes active. Plan ahead if you have a deadline.

Steps to Create an Account

Step 1.Go to the online services portal

Go to www.siouxfalls.gov. Select or hover over Business & Permits at the top of the page, then select CSS - Customer Self Service.

Business & Permits menu open, showing the CSS - Customer Self Service option.

Step 2.Select “Log in or Register”

On the portal home page, select Log in or Register. You'll find it in the top right corner.

“Portal home page. The Log in or Register link is in the top right corner.

Step 3.Select “Create an account”

On the sign-in page, select Create an account at the bottom. If you already have an account, enter your email and select Next instead.

Sign-in page. The Create an account button is below the sign-in options.

Step 4.Enter your details and sign up

Fill in your email, first name, and last name. Your mobile phone number is optional. Then create a password. Your password must have:

  • At least 8 characters
  • One lowercase letter and one uppercase letter
  • One number
  • No part of your username

Select Sign up.

Sign-up form with fields for email, first name, last name, mobile phone and password.
 

 

Step 5.Verify your email

Check your email for a message regarding "Community Access ID". It has a 6-digit code. Enter the code in the Enter Code box and select Verify.

Don't see the email? Check your spam or junk folder.

Verify with your email screen with an Enter Code box and a Verify button.

Step 6.Select “Continue”

You'll see a message about account security. Select Continue to set up your profile.

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Screenshot: registration step 1 of 3 with the Continue button
Suggested alt text: “Registration step 1 of 3, Acknowledgement, with a Continue button.”

Step 7.Add your contact information

Fill in your name, contact preference, and phone numbers. Fields marked with a red asterisk (*) are required. Select Next.

Signing up for a business? Enter your company name in the Company field.

Registration step 2 of 3, Personal Info, with name, company, contact and phone fields.
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Step 8.Add your address and submit

Enter your street address, city, state, and ZIP code. Select Submit.

Registration step 3 of 3, Address, with street, city, state and ZIP code fields.

Step 9.Wait for approval

You will see a “Thank you for registering” message. Select Return to Home. We will review your account and activate it within 48 hours.

Thank you for registering message with a Return to Home button.
 
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