The ADA Coordinator is responsible for coordinating the City's compliance efforts under the Americans with Disabilities Act (ADA). This includes overseeing the ADA Grievance procedure and the ADA Transition Plan.
The ADA Coordinator carries out their responsibilities under rules governing nondiscrimination on the basis of disability in local government services, including investigation of complaints arising out of allegations that local government has failed to comply with the ADA.
Program and Responsibilities
- ADA Transition Plan Administration
- ADA CIP Program
- Return to Work/Reasonable Accommodation Process for City employees
- Paratransit Appeal Process
- ADA Grievance Procedure
- Liaison to Disability Awareness and Accessibility Review Board
ADA Grievance Procedure
The ADA Grievance Procedure may be used by anyone with a complaint alleging discrimination on the basis of disability in the City's employment practices and policies or the provision of its services, activities, programs, or benefits.
If you believe that the City has discriminated against you because of your disability or has failed to ensure that its services, activities, or programs are accessible for individuals with disabilities, you may complete an ADA Grievance Questionnaire. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted to the City as soon as possible but no later than 60 calendar days after the alleged violation occurred. All complaints should be submitted to:
City of Sioux Falls ADA Coordinator
City Attorney’s Office – Human Relations Division
224 W. 9th Street
Sioux Falls, SD 57104
Email: human.relations@siouxfalls.gov
Voice: (605) 367-8745
TRS Relay (7-1-1) & VRS calls accepted
What happens after filing an ADA Grievance?
The City will schedule a meeting with the complainant to be held within 15 days of receiving the complaint (the parties may agree to a later date in writing if necessary). At the meeting the City’s ADA Coordinator and complainant will discuss possible resolutions. Within 30 calendar days following this meeting, the City ADA Coordinator will respond to the complainant in writing, and, where appropriate, in a format accessible to the complainant, such as large print, Braille, audio tape, or on electronic media. The response will explain the position of the City, and offer options for substantive resolution of the complaint when feasible.
In the event the complaint cannot be resolved by the City to the satisfaction of the complainant, the complainant will be provided with information on how to appeal the decision or file a discrimination complaint with the appropriate governmental agency.
All ADA complaints received by the City, responses by the City, and other records of resolution of the complaint will be retained by the City of Sioux Falls for a minimum period of three years from the date of the complaint.