Homeless Co-Response Model

The City of Sioux Falls utilizes a multi-level Co-Response Model to support individuals experiencing homelessness. This approach ensures that residents receive the right level of care—ranging from basic needs to specialized outreach—while coordinating effectively with local emergency services.

The Co-Response Model: Three Levels of Support

Level 1: Basic Needs & Resources

Primary Contact: Helpline Center (2-1-1)

The Helpline Center serves as the central hub for individuals seeking assistance with food, shelter, and general resource navigation. Use this service for non-emergency requests or when someone needs a referral to local non-profit organizations.

Level 2: Support Connections

The Wo'Okiye Project (South Dakota Urban Indian Health)

The Wo'Okiye Project is a specialized outreach team rooted in Lakota and Dakota values. They build trust with people experiencing homelessness in downtown Sioux Falls and link them to long-term resources. They partner with the Sioux Falls Police Department to respond to community calls that do not require a formal police or EMS presence. Phone: 605-809-5636

Downtown Sioux Falls (DTSF) Ambassadors

Ambassadors provide a visible and approachable presence downtown. Their role includes maintaining public spaces and providing hospitality. They also assist in de-escalating situations and act as a bridge between the community and formal emergency services. Phone: 605-850-4974

Level 3: Non-Emergency Response

Sioux Falls Police Department (SFPD)

Downtown Patrol Officers maintain a consistent, visible presence within the downtown core, particularly during the high-activity summer months. Their role focuses on building strong community relationships and offering proactive assistance to residents and visitors. They work in close coordination with street outreach teams and DTSF Ambassadors to balance community expectations with a commitment to safety, respect, and access to essential services.

Guidance for Community Interaction

When interacting with individuals in the community, the City encourages "Universal Courtesy" to help everyone feel respected and safe.

Avoid Assumptions: Approach every situation with an open mind.
Offer a Greeting: A simple, respectful acknowledgment can go a long way.
Use Open Body Language: Keep arms uncrossed and maintain a relaxed facial expression.
Speak Respectfully: Avoid using labels; talk to people, not about them.

Frequently Asked Questions (FAQs)

The following scripts are provided to help staff and business owners navigate common requests:

Restroom Access

Question: "Can I use your bathroom?"

Response: "We don't have a public restroom, but you may find one nearby depending on the season. The Bus Depot restroom is open year-round, and park restrooms are open during the warmer months."

Food and Water Requests

Question: "Can I get a bottle of water or food?"

Response: "For health reasons, I am not able to provide food items. However, you can contact 2-1-1 for a listing of available food resources in the area."

Phone Access

Question: "Can I use your phone?"

Response: "If you are in need of assistance, I can call South Dakota Urban Indian Health or 2-1-1 for you to help find the resources you need."

Shelter from Weather

Question: "Can I sit inside to warm up or cool down?"

Response: "I can call South Dakota Urban Indian Health or 2-1-1 for you, and they will assist you in finding a warming or cooling center."

*Information on this page is shared with permission from the 2025 Housing Stability Partners of the Black Hills.

What to Say

What do I say/do when someone complains that we are enabling people in crisis?

“Keep in mind that we are all one job loss, accident, illness, or death away from being in the same position as someone we may encounter on the street. As a community, our goal is to offer a hand up and not a hand out.”

What do I say/do when someone who appears intoxicated enters my business?

“Hello, Is everything ok? It appears that you may be in need of some assistance. I’ll call South Dakota Urban Indian Health to come and help you. Let’s find a place to sit outside while we wait for them.”

What do I say/do when someone is making a biased or derogatory comment?

“That is your perspective. In Sioux Falls, we work hard to create a community where everyone feels respected. I’m hoping we can support that together by speaking respectfully about people and issues.”