Your Utility Payment System Is Getting an Upgrade

No action needed. Your account and autopay continue as usual.

IMPORTANT: Your Email Will Look Different

Starting March 26, billing notification emails will come from donotreply@siouxfalls.gov.

Your account and bill information remain secure with the City of Sioux Falls.

New account registrations temporarily paused March 23-26

New account registrations on OneMeter will be unavailable March 23–26 as we complete the payment system upgrade. If you already have an account, you can still log in and make payments as usual. Changes to bill delivery and autopay will also be temporarily unavailable. New registrations will resume once the upgrade is complete on March 26.

What's Happening

The City is upgrading our utility billing payment system. This change expands your payment options to include free eCheck payments online, Apple Pay, Google Pay, PayPal, and more — plus new features like Text-to-Pay reminders, eBilling sign-up while making a payment, and Spanish language support through the phone payment system. You'll continue to access your account through OneMeter at onemeter.siouxfalls.gov — your login stays the same.

What This Means for You

  • No action needed. You do not need to create a new account or change your login credentials. Your OneMeter account works exactly the same way.
  • Your autopay will continue automatically. Current autopay information transfers to InvoiceCloud without interruption. You don't need to re-enter your payment details or set anything up again.
  • Your bills will look different. Starting March 26, you'll see a new layout and design on your bills and payment screens. Your account information, balance, and payment history all stay the same—just with a fresh look.
  • All your current payment options remain available. You can continue paying online, by phone, by mail, or in person just as you do now.

Go to onemeter.siouxfalls.gov →

What's New

While this upgrade doesn't require any action from you, it does add some helpful payment options:

FlexPay

  • Split your bill into 2-3 smaller payments throughout the month.
  • Avoid late fees by spreading out larger bills into more manageable amounts.

Enhanced Autopay

  • Set up autopay with your credit card in addition to bank account options.
  • Choose your preferred payment date each month for better budgeting.
  • Note: Credit card payments include a small card service fee. Bank account transfers remain fee-free.

Additional Payment Methods

  • E-check (electronic bank draft)
  • Mobile wallet payments including PayPal, Apple Pay, and Google Pay
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